Course Overview

Qualification Code: SIT60116 | CRICOS Course Code: 096207B

This qualification reflects the role of senior managers with advanced operational skills who use a broad range of travel or tourism skills, combined with specialised managerial skills and substantial knowledge of industry operations, to coordinate travel or tourism operations. They operate with significant autonomy and are responsible for making strategic business management and operational decisions.

This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

This Travel and Tourism qualification is designed for:

  • Individuals who highly skilled senior managers using a broad range of industry skills combined with specialised managerial skills and substantial knowledge of industry to coordinate travel and tourism operations.
  • Individuals who would like to learn to operate with significant autonomy and are be responsible for making strategic business management decisions
  • Individuals who need the knowledge and skills required to work as a skilled operator using a broad range of industry skills combined with sound knowledge of industry operations.
  • Individuals who would like to learn to operate independently or with limited guidance from others and use discretion to solve non-routine problems
  • Also have some supervisory responsibilities and need to plan, monitor and evaluate the work of team members.


Sydney , Brisbane

Entry Requirements

  • Be 18 years of age or over; AND
  • Have completed Year 12 or its equivalent with suitable English language skills.
  • International Students are also required to have an English ability at the IELTS 5.5 or equivalent.

Course Duration:

104 weeks. Full-time, 20 hours per week.

Qualification Awarded:

At the successful completion of this course the participant will receive an Advanced Diploma of Travel and Tourism Management SIT60116. Those students who do not complete this course or who are deemed not yet competent in units will still receive a Statement of Attainment for all units completed.

Career outcomes:

Attainment of this qualification may enable the participant to fill positions in account manager, business development manager, director of groups and incentives, director of marketing, director of product development operations manager, director of sales or general manager.

Pathways for further study:

After achieving this qualification candidates may choose to progress into a Bachelors program with one of the Business Institute of Australia’s partner Universities.

Course Structure

This qualification is made up of 27 units of competency (17 core units and 10 elective units).

17 Core Units



Manage Risk
Write complex documents
Source and use information on the travel and tourism industry
Interpret financial information
Develop tourism products
Manage diversity in the workplace
Enhance the customer service experience
Manage finances within a budget
Lead and manage people
Monitor work operations
Prepare and monitor budgets
Develop and Manage quality customer service practices
Research and comply with regulatory requirements
Establish and conduct business relationships
Establish and maintain a work health and safety system
Develop and implement marketing strategies

Develop and implement a business plan

10 Elective Units


Sell tourism products and services
Access and interpret product information
Use a computerised reservations or operations system
Provide advice on international destinations
Provide advice on Australian destinations
Prepare quotations
Construct normal international airfares
Process travel-related documentation
Construct promotional international airfares
Book suppliers products and services

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ACN: 085 304 570 | CRICOS Provider Code: 02607G | RTO Code: 91019

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