- Sales Team Manager
- Frontline Manager
This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.
Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.
52 weeks. Full-time, 20 hours per week.
Job roles and titles vary across different industry sectors. Graduates at this level will have specialised knowledge and skills for skilled/paraprofessional work and/or further learning.
Pathways for further study:
BSB60420 Advanced Diploma of Leadership and Management or other Advanced Diploma qualifications.
- Be 18 years of age or over; AND
- Have completed Year 12 or its equivalent with suitable English language skills.
- International Students are also required to have an English ability at the IELTS 5.5 or equivalent.
This qualification is made up of 12 units of competency (6 core units and 6 elective units).
6 Core Units
BSBPEF502 – Develop and use emotional intelligence
BSBOPS502 – Manage business operational plans
BSBLDR523 – Lead and manage effective workplace relationships
BSBTWK502 – Manage team effectiveness
BSBCMM511 – Communicate with influence
BSBCRT511 – Develop critical thinking in others
6 Elective Units
BSBOPS505 – Manage organisational customer service
BSBOPS504 – Manage business risk
BSBLDR522 – Manage people performance
BSBSUS511 – Develop workplace policies and procedures for sustainability
BSBPEF501 – Manage personal and professional development
BSBTWK503 – Manage meetings