1. Is the school open ?
Yes. The school is open during all class hours as usual. Student services, administration staff are available to help you. You are welcome at the school, but you cannot gather with groups of students. We are all also available online. During school hours, there is also a LiveChat on our website. You can make inquiries and we will get back to you as quickly as possible. You can also reach us at our email email@example.com
2. What time is the school open?
The school will be open from 9am to 6pm daily, unless the government decides that we must shut down.
5. What software do I need ? Do I have to pay for them ?
VET Students will use Moodle (their student portal) and Microsoft Team. Please see the student online portal on your first day of class for full instructions of what to download and use for your class.
All of these programs are free for students.
6. What does my material fee cover during Virtual Class?
Your material fee for this term is being used towards more interactive software and platforms that will be integrated into your teaching and learning. We will use interactive and interesting sites, resources and learning platforms to help you learn and absorb the class content.
7. Can I still come to the campus to hang out with my Friends?
No. As social gatherings are banned you cannot come to school for social reasons.
8. Will you be taking attendance for online learning?
Definitely. You must maintain 80% attendance. It is a requirement of your student visa that you go to class and BIA will be checking your attendance. You can still monitor your own attendance online through the student portal. You are also required to continue with academic progress. If you do not progress with your academics in this time of Virtual classes, you can and will be reported to immigration. This is a condition of your student visa.
9. What if I need to print things or get help with my visa or enrolment?
Come to school. The school is open and you can get help or print things. You can also get help online from our website live chat. Feel free to call or email the school as well. We are here to help.
10. What if I want to return to my home country and leave Australia?
Please contact the school if you are trying to return to your home country to make arrangements for suspension or cancellation of course.
11. Will we still have assignments?
Yes. Assessments, assignments and tests will occur online. You will be informed as to what is a formal or informal assessment. Reassessment fees apply as usual if you do not successfully complete for VET training.
12. How do I get help with my assignments?
The trainers will be online continually to support and help you . if you feel your teacher or trainer is not helping you as required, pleae be sure to send an email to firstname.lastname@example.org and tell us what you would like. We are here to help and support you learning.
13. What if I don't like online learning?
Let us know! We will try to improve and adjust the Virtual Classroom to meet our student needs. Please email us at email@example.com
with your suggestions and comments.
16. What if I want to meet with a counsellor or school administrator?
Your can call us, email us or via online chat function on the website, please The school is here to help you in this difficult time.
17. What if I can't pay my tuition?
It’s student’s responsibility to remain satisfactory financial status at all times. We understand it is a difficult time for some of our students and we’ll support you where we can. Please consult our friendly finance staff for any extraordinary arrangements. These will be assessed on a case-by-case basis. Please provide any supporting documentation that may assist your case. Please send a message to firstname.lastname@example.org
and ask for financial consideration.
18. How long will we be doing online learning?
Currently, online learning will be ongoing until such time as the government says it is safe to end lockdown and social gatherings.
19. How can I can stay up-to-date on what's happening at BIA with COVID-19?
Please make sure we have an up-to-date email address. Also, keep an eye on social media and our school website. We will release information as soon as we can to keep you informed and safe.
20. I am a new student. How do I register and do orientation?
You should receive an email about how to complete your online orientation. If you have not received an email, it might be because we do not have an accurate email address. Please write to us at email@example.com
and tell them your full name, email address ,your passport Numer and your start date so they can make sure you get your orientation information.
21. These are online classes, does that mean I can do them anytime?
No. You still have scheduled class times where you need to be live online and interacting with the trainers. Attendance is taken and we expect you to be available, online and participating during class times.
22. What if I am a new student and I am starting classes soon ?
We will send a copy of e-orientation package with clear guidance for the enrolment process to you and your education agent. Please make sure the school has a good email address for you. If you are not sure, please contact the school at: firstname.lastname@example.org
23. Can I defer my studies?
Following the advice from Australian Government authorities, we will deliver online study for all our enrolled students at this stage so there is minimal need for deferments. The standard deferment policy stated in the student handbook applies for a deferment request. We’ll keep you notified for in case of any possible changes.
24. What do I do when my course finishes ?
To apply for your certificate or re-enrol, please contact the school at email@example.com. Then it will follow the usual procedure. We can post certificates to those students who prefer not to pick up in-person with student to incur postage costs.